Since 1985, DQS has been the trusted certification and assessment partner for quality-focused companies around the world – companies who are serious about organizational health and long-term success. With audits, assessments and certifications, we help you achieve sustainable business success.
DQS auditors see an audit as a professional dialogue among equal partners. Rather than completing checklists, DQS auditors focus fully on the auditee and on understanding individual management systems.
Tailor-made audit planning
Each audit is planned individually and based on the needs of each individual organization. This includes the maturity of the management system, technological, economic or cultural conditions and key topics of an organization. As the majority of our auditors are qualified not only for quality management standards, but also for additional specialized areas, such as environmental, health and safety, automotive, energy management and others, DQS Group is able to provide our customers with a competent team for almost any combination of standards.
All DQS auditors have a complete professional education, university degrees and real business experience. Amongst our auditors are medical doctors, engineers, food safety experts, biologists, finance specialists, professors and many more. In addition to this, they also have extensive experience in management techniques and systems, and a proven record of hands-on experience in the various industry sectors they audit. Our customers benefit from their expertise.
Qualification and training
DQS promotes a harmonized audit approach and a common understanding of standard interpretations. To that end, we organize a yearly worldwide mandatory auditor training program, which includes topics like interpretation of standards, audit techniques, interview methods and case studies.
Audits as motivation
DQS auditors create a working environment which allows all people involved to genuinely represent their own field of activity. The goal is finding strengths as well as valuable improvement potential. Social competence of DQS auditors and respect are essential for a successful audit.
History & Shareholders
In 1985 DQS was founded by its then two main shareholders, DGQ (German Society for Quality) and DIN (German Institute for Standardization). The German industry associations HDB, Spectaris, VDMA and ZVEI completed the original shareholders. Since the merger with Underwriters Laboratories’ QRS division in 2008, UL has become an additional large shareholder of DQS Group.
Today our shareholders are the guardians of DQS’ corporate values and its high quality approach. Representing certified organizations from various industries, our industry associations mandate pragmatic customer focus and excellent service. DIN ensures direct access to and involvement in the newest international standard developments. DGQ and UL promote excellence in education and competence of our personnel, consistently worldwide.
Ethics & Compliance
The value of DQS certificates is in the degree of confidence and trust that customers and markets place in DQS. Customers of certified organizations and end users expect to rely on DQS certificates. To promote this confidence, DQS takes into account the following principles in all of its activities:
Ethical business practices
Impartiality requires independence from any undue influence upon certification decisions, which shall be objective and purely fact-based. Competence is a key asset in ensuring professional audits that lead to valid results. Every employee in every function shall be duly competent for their assigned tasks. At DQS we take responsibility for our activities and their results.
For a certification body, openness means unrestricted access to certification services without any undue discrimination. Confidentiality is another key asset in building sustainable business partnerships with our customers. Professional data and information protection is a continuous activity at DQS.
A corporate code of ethics has been established, defining consistent corporate values and principles in all DQS organizations worldwide.
Policy on Handling Complaints and Appeals
DQS Group commits itself to an effective, efficient and customer-oriented treatment of complaints and appeals. Feedback from customers, which also includes complaints, is considered an opportunity for improvement of our services. For this reason, DQS Group is interested in all feedback, including complaints, if needed.
Impartiality and Objectivity
During all assessment and certification activities, the management of DQS GmbH is strictly committed to impartiality as an essential element in the conduct of audits and certifications. Potential conflict of interest is managed in order to assure the objectivity of all certification activities.
Corporate policies and guidelines of the DQS Group have been established and implemented accordingly.
The value of certification is the degree of confidence and trust that is established by an impartial and competent assessment by DQS. The customers of certified organizations and end users expect to be able rely on the value of certificates issued. To promote this confidence, DQS takes into account the following principles in all of its activities: